You can reach out directly to your customer service representative who you will know well with any emergency needs, questions or requests. Our broader team is also accessible should your dedicated representative not be available and we offer phone and online contact options for our clients.

Our services are fully compliant with OSHA regulations and we adhere to all safety standards and protocols to ensure a safe and secure working environment for our clients and technicians. We stay current with our practices to ensure ongoing compliance.

Yes, all of our technicians are fully licensed and insured and possess the necessary certifications. We also rigorously adhere to all applicable safety regulations and industry standards during each service and job performed.

Yes. Keeping your staff, clients and our technicians safe is our highest priority. We regularly perform safety audits and inspections adhering to local laws as part of our standard building maintenance package.

Yes, emergency services are offered after hours. Our on-call technicians are available nights, weekends and holidays to address urgent issues promptly, mitigate potential damages and minimize downtime.

Any facility event that is a potential safety issue to your staff or patrons or one that can cause further damage if not addressed immediately qualifies for emergency maintenance or repair service. Power outages, leaks and HVAC failures are all considered emergencies.

Absolutely. You can find testimonials here on our site, and we’re more than happy to provide some references before you engage with us.

Yes. See the “Emergency Services” section further down on our FAQs.

Yes. Our comprehensive building maintenance solutions are not limited to repairs whether cosmetic or structural. We can be your partner for major renovation and remodeling projects.

Yes, we have Spanish-speaking staff available to assist our clients.

We are your one-stop shop for building maintenance services. From HVAC, electrical, flooring to standard maintenance including janitorial services, we do it all. Check out our building maintenance services to see more specifics on our scope of capabilities.

Fernic Building Solutions offers comprehensive building maintenance for just about every industry and type of business. From standard office buildings to car washes and everything in between, we can be your building maintenance partner.

We are very flexible and have the capability to service small mom-and-pop shops as well as huge facilities serving the domestic or global markets.

No, we do not charge hidden fees. Our business is built on client retention and trust, and unexpected charges are not part of our model. We’re transparent about the scope of work outlined in our service contracts and clearly communicate in advance if a requested service falls outside that scope—giving you the opportunity to approve or decline any additional costs.

Tax obligations are assessed based on the nature of each service provided to ensure compliance with Texas Comptroller regulations. We are required to charge sales tax on repairs, restoration and remodeling services, but this tax is not required on standard building maintenance work.

Yes, we offer service contracts tailored to the specific needs of your facility with pricing customized to the scope of work and frequency of maintenance you desire. These contracts include scheduled maintenance and ad hoc emergency services.

Depending on the type of emergency or affected part of your facility, the emergency service may be included under your standard building maintenance contract. We will have custom billing for services that extend beyond this agreement, but our goal is to remain price competitive to ensure you keep Fernic Building Solutions as your one-stop-shop for everything related to your facility.

Our building maintenance services cover everything from the plumbing beneath your foundation to any HVAC system on top of your facility. Pricing is customized to your needs based on the type, scope and frequency.

We accept all standard payment methods. This includes major credit cards, ACH transfers, checks, electronic invoicing and more. We offer scheduled billing options for clients with service contracts.

Yes. Commercial cleaning services were how we got our start and we haven’t missed a beat since. We proudly offer full-service janitorial services as one important facet of our building solutions model.

You’ll have a direct line with your customer service representative to quickly get your maintenance service booked. We can also be contacted for scheduling here on our website.

Yes. We view fixed maintenance schedules as a time for routine inspections and general preventative maintenance. Proactive facility management can help you mitigate costlier repairs.

Before your technician’s visit, ensure access to service areas is available including any security clearance or removal of physical obstructions. We’ll also look to finalize the specifics of any emergency repair services in advance of our visit.

Yes, you will be on a first-name basis with your representative at Fernic Building Solutions. We pride ourselves on customer service and being available to our clients. However, we do have a large support staff and many available contact options if your dedicated representative is unavailable.